Return Policy
This Refund and Return Policy governs your purchases from Patchpocketpina. By placing an order on www.patchpocketpina.com, you agree to the terms outlined below.
Shipping and Delivery
We process orders within 1–3 business days. All orders are fulfilled from our own proprietary inventory and processed directly through our secure logistical channels. Once your order is dispatched, it is handled by our logistics partners, including DHL, FedEx, and UPS. Estimated delivery time is 5–7 business days.
Please note that delivery times are estimates and may be subject to delays beyond our control, such as customs procedures or peak shipping seasons. We are not liable for incidental delays caused by international shipping carriers.
Tracking: We provide automated email notifications regarding your order status, including dispatch, transit updates, and local delivery status.
Delayed Shipments: Should your order fail to arrive within 10 business days of the estimated delivery timeframe, we will initiate a formal investigation with the carrier. Based on the findings, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
Right of Withdrawal (European Customers)
In accordance with European consumer protection regulations, customers located in the European Union have a statutory right to withdraw from their purchase within 14 days without providing any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, acquire physical possession of the goods.
To exercise this right, you must inform us of your decision to withdraw by an unequivocal statement sent to gardening@patchpocketpina.com. We may withhold the refund until we have received the items back or you have supplied evidence of having sent back the goods.
Returns and Refunds
Customers in the United States and Europe may initiate a return for products that remain in their original condition. Items must be returned in their original, unused, and clean condition, with all original tags attached. We reserve the right to refuse returns that do not meet these hygiene and quality standards.
Unless the product is defective or damaged, the customer is responsible for all return shipping costs.
Return Address: Mommsenstraße 70, 10629 Berlin
Damaged or Defective Items: If you receive a product that is damaged or contains defects, please contact us at gardening@patchpocketpina.com within a reasonable timeframe. Please provide photographic evidence for our quality review. In such instances, we may process a refund or send a replacement without requiring the return of the damaged item.
Refund Processing
Once a return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Processing times vary depending on your financial institution, typically taking 5–10 business days.
Dispute Resolution
We are committed to resolving any issues directly. You agree to provide us with a reasonable opportunity to resolve any dispute through our direct customer support channels at gardening@patchpocketpina.com before initiating a payment dispute with your bank or payment provider.
Payment Methods
We accept the following: Visa, Mastercard, American Express, Apple Pay, Google Pay, and Digital Wallets.
Contact Information
Company: Solar Apron Vermögensverwaltungs GmbH
Address: Mommsenstraße 70, 10629 Berlin
Tel: +49308852629
Email: gardening@patchpocketpina.com